About

This role combines customer acquisition, account management, and customer success into a single high-impact position. You will run inbound demos, while managing a book of business through quarterly business reviews, renewals, and regular check-ins. The company places strong emphasis on empathy, relationship-building, and product-focused support, with engineering taking on deeper troubleshooting so you can stay close to customers and their outcomes.

This is dedicated, full-time work designed for meaningful impact, stability, and professional growth. You will operate asynchronously with an outcome-first mindset, carry real ownership across the full customer lifecycle, and have the autonomy to shape how acquisition, retention, and support come together in one role.

Responsibilities

• Run inbound demos weekly and close one-call sales cycles with qualified leads.

• Manage a book of business across the full customer lifecycle, from onboarding through renewal.

• Conduct quarterly business reviews (QBRs) and lead renewal conversations with existing customers.

• Perform regular customer check-ins to deepen relationships and surface opportunities for growth.

• Deliver customer support focused on product usage and best practices, routing deeper technical issues to engineering.

• Communicate clearly with both technical and non-technical stakeholders, with patience for less technical users.

• Operate proactively with minimal oversight, taking a self-directed, outcome-first approach in an async-first environment.

Qualifications

• AI-forward and highly tech-savvy (must-have).

• Entrepreneurial mindset with a gritty, tenacious approach (must-have).

• Strong critical thinking and proactive operating style (must-have).

• Able to work with minimal oversight and strong self-direction (must-have).

• Strong presence and communication skills across technical and non-technical audiences (must-have).

• Patient and empathetic with non-technical users (must-have).

• Comfortable operating asynchronously with an outcome-first mentality (must-have).

• Alignment with a fast-moving, no-babysitting management style preferred.

• Prior experience in a full-cycle customer role spanning sales, account management, and support preferred.

Tools You'll Use

• CRM & Pipeline: HubSpot (must-have)

• Demos & Customer Meetings: Zoom (must-have)

• Collaboration & Communication: Slack (must-have)

• AI Assistants: Claude, ChatGPT (must-have)

Benefits

• Competitive salary

• Paid US holidays

• Paid wellness days

• Health & wellness allowance

• Monthly profit sharing

• Long-term placement with real growth

• Continuous upskilling in AI and full-cycle customer success

• Dedicated success coaching and support