About
This role exists to keep estimation and installation projects moving accurately and on time for a fast-growing home services business supporting Lowe's Home Improvement partnerships. The Estimation Coordinator plugs into a cross-functional team of installers, customer service reps, and internal operations staff, owning the estimation workflow end to end and acting as the connective tissue between customers, installers, and back-office processes. The impact shows up in cleaner work orders, fewer onsite surprises, faster resolutions, and customers who feel supported through every stage of their install.
This is dedicated, full-time work designed for meaningful impact, stability, and professional growth. You will manage a defined book of projects, build lasting relationships with installers and internal partners, and grow your craft in operations coordination over the long term, with real support behind you.
Responsibilities
Coordinate and manage end-to-end estimation and installation workflows, ensuring accuracy, efficiency, and high-quality execution
Review and validate work orders, estimates, and technical details to prevent errors and resolve discrepancies proactively
Communicate with customers, installers, and internal teams to align on project scope, timelines, and expectations
Handle customer inquiries and escalations across phone, email, and chat, ensuring timely resolution and professional service
Conduct follow-ups, satisfaction checks, and post-install surveys to maintain a high-quality customer experience
Partner with installers to address onsite changes, negotiate adjustments, and support project completion
Support financial processes by assisting with approvals, tracking project changes, and ensuring alignment with budgets
Maintain accurate records and documentation in internal systems, ensuring all project data is up to date
Identify issues early and take initiative to resolve them, escalating when necessary to keep operations running smoothly
Use AI tools thoughtfully to speed up documentation, communication drafts, and workflow tracking
Qualifications
High school diploma or general education degree (GED), with one to two years of related experience and training, or an equivalent combination of education and experience (must-have)
Prior experience in customer service management (must-have)
Ability to read and comprehend instructions, correspondence, and memos, write clear letters and documents, and proofread your own work (must-have)
Ability to work Monday through Friday, 9:00 AM–6:00 PM Eastern Time, with potential weekend availability as needed (required)
Ability to add, subtract, multiply, and divide across all units of measure for basic algebraic and geometric calculations
Ability to apply reasoned business judgment, work through problems with a few concrete variables, and adapt to changing conditions
Working knowledge of computer workstations and peripheral equipment, plus database, spreadsheet, email, and word processing software
Strong oral and written communication in English
Comfort using Google Workspace day to day
Core competencies: problem solving, teamwork, ethics, organizational support, judgment, planning and organizing, professionalism, quality and quantity of work, safety and security awareness, follow-up, and dependability
Tools You'll Use
Collaboration and Documentation: Google Workspace
Customer Communication: phone, email, and chat channels
Operations: internal databases, spreadsheets, and word processing software for work orders, estimates, and project records
Benefits
Competitive salary
Paid US holidays
Paid wellness days
Health and wellness allowance
Monthly profit sharing
Long-term placement with real growth
Continuous upskilling in AI and estimation and installation operations
Dedicated success coaching and support