About
This role exists to move operations off the principal's plate so they stay client-facing, with the operations manager owning documentation, the tech stack, and team accountability, and preparing the information and metrics the principal needs to make decisions.
This is dedicated, full-time work designed for meaningful impact, stability, and professional growth. You will own a real function inside a small real estate practice, build the systems that let it scale, and grow alongside a principal who wants operations run with real independence.
Responsibilities
Build and maintain standard operating procedures (SOPs) and the operations manual, much of which currently lives in the principal's head
Configure and troubleshoot the company's technology stack, including Brivity, Follow Up Boss (CRM), AgentFire, ListedKit or Nekst, CTE, Trello, and Calendly
Run weekly meeting agendas and facilitate team accountability so initiatives move forward without the principal chasing people
Track team KPIs and prepare information and metrics for principal decision-making
Own operations end-to-end within defined guardrails (no licensed real estate activity, client negotiation, final hire/fire decisions, or P&L ownership)
Qualifications
US real estate operations experience as a transaction coordinator, listing coordinator, or operations lead (must-have)
Strong written English communication (must-have)
CRM administration experience (must-have); Follow Up Boss experience preferred
Self-directed work style with the judgment to own operations without daily direction (must-have)
Availability during MST business hours (must-have)
Comfort using AI tools to speed up documentation, reporting, and everyday operations work
Tools You'll Use
CRM & Transaction Management: Follow Up Boss, Brivity, ListedKit or Nekst, CTE (Follow Up Boss and Brivity must-have)
Workflow & Scheduling: Trello, Calendly (must-have)
Web & Marketing: AgentFire
Benefits
Competitive salary
Paid US holidays
Paid wellness days
Health & wellness allowance
Monthly profit sharing
Long-term placement with real growth
Continuous upskilling in AI and real estate operations
Dedicated success coaching and support