About

This role exists to keep employee lifecycle operations running smoothly for an ambulance service, providing high-level offshore support for onboarding and offboarding across a healthcare workforce. The Admin/HR Support Specialist plugs into the HR and management team to handle paperwork, coordinate platform access, validate compliance-critical documentation, and respond to employee inquiries using healthcare-specific systems. The impact is direct: clean records, timely support, and seamless transitions that let medical personnel focus on patient care.

This is dedicated, full-time work designed for meaningful impact, stability, and professional growth. You will own a defined slice of HR administration, build deep familiarity with the tools and compliance requirements of emergency medical services, and grow your craft with steady support from the team behind you.

Responsibilities

• Maintain accurate and up-to-date employee records, both physical and digital, and conduct audits to protect compliance and data integrity

• Manage comprehensive onboarding and offboarding processes for personnel, including paperwork management, tool and platform access coordination, and document validation

• Coordinate platform access and account management across Lever ATS, UKG HRIS and Payroll, and TraumaSoft operational systems for new hires and departing employees

• Resolve employee inquiries and support tickets through Monday.com, providing timely and accurate responses to HR-related questions and concerns

• Track and manage support ticket resolution times, keeping response standards high and consistent

• Validate and process critical documentation, including certifications, licenses, training records, and compliance materials required for emergency medical services

• Provide proactive support for employee lifecycle management, ensuring seamless transitions during onboarding and offboarding phases

• Maintain data security protocols using VPN access while handling sensitive employee information and healthcare-related documentation

• Collaborate with the management and HR team to streamline processes and improve efficiency in employee administration and support

• Apply AI tools where useful to speed up documentation, ticket triage, and routine administrative tasks

Qualifications

• Strong HR administration experience with proven ability to manage employee onboarding and offboarding processes (must-have)

• Healthcare background with understanding of medical certification requirements, medical personnel compliance, and healthcare industry standards (must-have)

• Experience with HRIS systems, applicant tracking systems, and payroll platforms, with the ability to navigate multiple software systems efficiently (must-have)

• Hands-on experience with Monday.com for ticketing and workflow management (must-have)

• Exceptional attention to detail for document validation, compliance tracking, and accurate data entry across multiple platforms (must-have)

• Strong written and verbal communication skills for handling employee inquiries and providing clear, helpful support responses

• Proactive mindset with ability to take initiative in identifying process improvements and addressing employee needs before they escalate

• Experience working with offshore support models and maintaining data security protocols including VPN usage for sensitive information preferred

• Ability to work during Pacific Standard Time (PST) business hours for seamless collaboration with the Bay Area-based team

Tools You'll Use

• HRIS, Payroll & ATS: UKG, Lever ATS or any similar HRIS platform(HRIS must-have)

• Operations Platform: TraumaSoft or any similar EMT platform (EMT-specific platform)

• Support & Ticketing: Monday.com (must-have)

• Security & Communication: VPN access for data protection, email, and phone systems for employee support

• Documentation: Document management and validation systems

Benefits

• Competitive salary

• Paid US holidays

• Paid wellness days

• Health and wellness allowance

• Monthly profit sharing

• Long-term placement with real growth

• Continuous upskilling in AI and HR administration craft

• Dedicated success coaching and support