About

This role exists to keep estimation and installation projects moving accurately and on time for a fast-growing home services business supporting Lowe's Home Improvement partnerships. The Estimation Coordinator plugs into a cross-functional team of installers, customer service reps, and internal operations staff, owning the estimation workflow end to end and acting as the connective tissue between customers, installers, and back-office processes. The impact shows up in cleaner work orders, fewer onsite surprises, faster resolutions, and customers who feel supported through every stage of their install.

This is dedicated, full-time work designed for meaningful impact, stability, and professional growth. You will manage a defined book of projects, build lasting relationships with installers and internal partners, and grow your craft in operations coordination over the long term, with real support behind you.

Responsibilities

• Coordinate and manage end-to-end estimation and installation workflows, ensuring accuracy, efficiency, and high-quality execution
• Review and validate work orders, estimates, and technical details to prevent errors and resolve discrepancies proactively
• Communicate with customers, installers, and internal teams to align on project scope, timelines, and expectations
• Handle customer inquiries and escalations across phone, email, and chat, ensuring timely resolution and professional service
• Conduct follow-ups, satisfaction checks, and post-install surveys to maintain a high-quality customer experience
• Partner with installers to address onsite changes, negotiate adjustments, and support project completion
• Support financial processes by assisting with approvals, tracking project changes, and ensuring alignment with budgets
• Maintain accurate records and documentation in internal systems, ensuring all project data is up to date
• Identify issues early and take initiative to resolve them, escalating when necessary to keep operations running smoothly
• Use AI tools thoughtfully to speed up documentation, communication drafts, and workflow tracking

Qualifications

• High school diploma or general education degree (GED), with one to two years of related experience and training, or an equivalent combination of education and experience (must-have)
• Prior experience in customer service management (must-have)
• Ability to read and comprehend instructions, correspondence, and memos, write clear letters and documents, and proofread your own work (must-have)
• Ability to add, subtract, multiply, and divide across all units of measure for basic algebraic and geometric calculations (must-have)
• Ability to apply reasoned business judgment, work through problems with a few concrete variables, and adapt to changing conditions (must-have)
• Working knowledge of computer workstations and peripheral equipment, plus database, spreadsheet, email, and word processing software (must-have)
• Strong oral and written communication in English (must-have)
• Comfort using Google Workspace day to day (must-have)
• Core competencies: problem solving, teamwork, ethics, organizational support, judgment, planning and organizing, professionalism, quality and quantity of work, safety and security awareness, follow-up, and dependability

Tools You'll Use

• Collaboration and Documentation: Google Workspace (must-have)
• Customer Communication: phone, email, and chat channels
• Operations: internal databases, spreadsheets, and word processing software for work orders, estimates, and project records

Benefits

• Competitive salary
• Paid US holidays
• Paid wellness days
• Health and wellness allowance
• Monthly profit sharing
• Long-term placement with real growth
• Continuous upskilling in AI and estimation and installation operations
• Dedicated success coaching and support