About

This role exists to be a versatile operations and client-facing partner, blending operations, light administrative work, client communications, and systems and process rigor. It is not a narrow executive assistant or specialist position. The successful candidate is embedded as an internal team member with full access to company email, Slack, and tools, working closely with leadership across clients, operations, and strategic direction.

This is dedicated, full-time work designed for meaningful impact, stability, and professional growth. You will own outcomes across operations and client success, with the trust and support to grow your craft over the long term.

Responsibilities

• Manage client-facing work including onboarding, follow-ups, and prospect engagement.
• Demonstrate hands-on fluency with AI tools and large language models (Claude, APIs) in day-to-day work.
• Act as an "AI champion" within the organization, learning and extending internal AI triage and projects.
• Serve as a strategic thought partner, offering options and anticipating client needs rather than just executing tasks.
• Maintain systems and process rigor across operations, keeping workflows tight and reliable.
• Challenge constructively and contribute strategic input to decisions.
• Work proactively and self-directed, moving work forward asynchronously with minimal oversight.
• Chase down information and decisions when needed to unblock the team and clients.
• Communicate with executive presence, presenting well to clients with polished writing and speaking.
• Stay embedded in the company's stack and processes as an internal team member, owning outcomes end to end.

Qualifications

• Excellent communicator with executive presence (must-have).
• Polished writing and speaking abilities (must-have).
• Hands-on experience with LLMs and AI tools, including Claude and APIs (must-have).
• Ability to learn and extend AI projects quickly (must-have).
• Strategic thinking and problem-solving.
• Proactive and self-directed work style (must-have).
• Fast learner across tools, processes, and client contexts.
• Time zone alignment with Americas hours, with critical availability during business hours (must-have).
• Dedicated commitment to the company's operations and processes (must-have).

Tools You'll Use

• AI & LLMs: Claude and APIs (must-have)
• Communication & Collaboration: Slack and company email (must-have)

Benefits

• Competitive salary
• Paid US holidays
• Paid wellness days
• Health and wellness allowance
• Monthly profit sharing
• Long-term placement with real growth
• Continuous upskilling in AI and operations craft
• Dedicated success coaching and support