About
This role exists to own the company's client delivery operations end to end, ensuring every client request, video, script, and thumbnail project moves smoothly from submission to final delivery without founder or leadership intervention. The Client Delivery Manager plugs directly into the delivery organization, translating client requests into coordinated execution, maintaining operational visibility across multiple workstreams, and ensuring every project stays on track through proactive communication, accountability, and execution.
This is dedicated, full-time work designed for meaningful impact, stability, and professional growth. You will have real ownership over client delivery, operational systems, and cross-functional coordination, with the opportunity to build scalable processes and grow into senior client leadership.
Responsibilities
Own the day-to-day delivery health of an assigned portfolio of clients.
Actively manage client Slack channels by acknowledging requests, communicating progress, and maintaining operational visibility.
Convert client requests, submissions, and decisions into clearly assigned work with defined ownership and deadlines.
Coordinate internal teams across strategy, scriptwriting, editing, quality assurance, thumbnail design, and production.
Ensure all new work is assigned and accepted by the appropriate team member within the required SLA.
Track projects from initiation through delivery, proactively following up on progress and resolving delivery risks before deadlines are missed.
Maintain Airtable as the single source of truth, ensuring project data accurately reflects operational reality.
Identify blockers, operational risks, and weak execution plans early, resolving or escalating them with clear recommended actions.
Verify completed work before confirming delivery to clients.
Maintain daily visibility into project health, identifying items that are healthy, at risk, overdue, or unresolved.
Ensure every live project has a clear owner, next action, and expected delivery date.
Communicate operational updates professionally while building confidence with clients through consistent follow-through.
Qualifications
Proven experience in agency project management, client delivery, creative operations, or similar cross-functional operational roles (must-have).
Experience managing multiple recurring client workstreams simultaneously (must-have).
Excellent written and verbal English communication skills with the ability to communicate confidently with clients (must-have).
Strong organizational and prioritization skills in fast-paced, deadline-driven environments (must-have).
Demonstrated ability to identify risks, resolve blockers, and maintain accountability across multiple stakeholders.
Experience coordinating creative or production teams preferred.
High ownership mentality with the ability to make sound operational decisions independently.
Strong attention to detail and commitment to closing communication and delivery loops.
Tools You'll Use
Project Management: Airtable (must-have)
Team Collaboration: Slack (must-have)
Project Coordination: Asana, ClickUp, Monday.com, or similar project management platforms
Internal communication and documentation tools
Benefits
Competitive salary
Paid US holidays
Paid wellness days
Health and wellness allowance
Monthly profit sharing
Long-term placement with real growth
Continuous upskilling in AI and the craft of client success and pod leadership
Dedicated success coaching and support