About

This role exists to own the client relationship end-to-end for a global logistics technology company that helps e-commerce brands streamline international fulfillment, giving DTC and e-commerce sellers a faster, more reliable way to move inventory across borders and into the hands of customers. Embedded directly with the client's team, you'll guide new brands through onboarding, monitor account and inventory health, spot risks before clients notice them, and keep every account running smoothly inside Shopify and internal account tools. You'll have ongoing coaching, clear standards, and a dedicated Success Manager behind you so you can focus on doing excellent work.

This is a dedicated, full-time role designed for meaningful impact, stability, and professional growth in client success and account management.

Responsibilities

• Own end-to-end client onboarding, guiding new e-commerce brands through account setup, Shopify integration, and initial fulfillment workflows.
• Serve as primary point of contact for a portfolio of client accounts, managing the relationship from onboarding through ongoing steady-state support.
• Proactively monitor inventory levels across client accounts, flagging restock risk and nudging clients ahead of potential stockouts.
• Manage and troubleshoot Shopify storefronts and integrations on behalf of clients, resolving day-to-day platform issues.
• Track account health using internal account management tools, logging open issues, statuses, and follow-ups.
• Coordinate with internal ops and warehouse teams to resolve client-facing fulfillment issues quickly and clearly.
• Communicate fluently in DTC and e-commerce terminology (SKUs, inventory turns, fulfillment SLAs, restock cadence) when advising clients.
• Surface upsell and expansion signals to the sales team; note that CRM usage is sales-owned, not account-management-owned.
• Document account processes and client preferences to maintain continuity across the client lifecycle.
• Report on account health metrics, escalating at-risk accounts before they churn.
• Deliver clear, professional communication across email, chat, and calls with a consistently high service standard, staying responsive as client priorities shift throughout the week.

Qualifications

• 3+ years in client account management, customer success, or CX, ideally in e-commerce or logistics (must-have).
• Proficiency with Shopify (must-have).
• Familiarity with DTC and e-commerce workflows and terminology (must-have).
• Experience proactively managing client relationships end-to-end, not just reactive support (must-have).
• Exceptional written and spoken English communication skills (must-have).
• Comfortable working across internal dashboards and account-tracking tools (must-have).
• Experience in logistics, freight, or fulfillment industries preferred.
• Experience with account-health or CX platforms preferred.

Tools You'll Use

• E-commerce Platforms: Shopify (must-have)
• Account Management: Internal account management and account-health tools (must-have)
• Communication & Collaboration: Zoom, Google Workspace, email, and chat (must-have)
• CRM: Sales-owned CRM, for reference and handoff, not day-to-day account use (nice-to-have)

Benefits

• Competitive salary
• Paid US holidays
• Paid wellness days
• Health and wellness allowance
• Monthly profit sharing
• Long-term placement with real growth
• Continuous upskilling in AI and client success and account management
• Dedicated success coaching and support